Please check this page for the latest updates to our online and in-store policies during the current Coronavirus (COVID-19) outbreak.
Friday 26th June 2020
We’re very excited to announce that both our stores will be reopening on Monday 29th June. Initially, this will be by appointment only.
You can book an appointment to shop with us, and see available slots, using our online system. Alternatively, you can call 028 9335 5464. Please leave a voicemail if there is no one available to take your call and we will get back to you.
You can try shoes on, and we will still be offering fittings, although they will take on a slightly different format, with social distancing measures adhered to. We also have a stringent quarantine procedure for shoes that have been tried on.
We'll also be encouraging you to use card payments where possible, we will have hand sanitiser available for you to use, and our staff will be carrying out frequent cleaning measures throughout the day.
If you are exhibiting symptoms of Coronavirus (COVID-19) we ask that you stay home, and shop with us online instead.
We've missed you, and we really look forward to welcoming you back in-store!
Wednesday 1st April 2020
Due to reduced staffing, there may be an increased lead time on online orders. Unfortunately, we are unable to take calls at this time; if you have any questions about your order or need to get in touch, please email us at email@example.com or leave a voicemail on 028 9335 5464 and we will get back to you as soon as possible.
Sunday 22nd March 2020
Following our update last week, we have decided to close both stores with immediate effect and until further notice.
The safety of our customers and team members remains our top priority. We remain open online and will continue to deliver the best possible level of customer service to you during these difficult times.
You can continue to contact us via email or leave a voicemail on 028 9335 5464 and we will get back to you as soon as possible. Thank you for your support. Stay safe.
Thursday 19th March 2020
We are all facing very worrying and uncertain times. As a small business, the safety, health and well-being of all our customers and staff members is paramount.⠀
We are closely monitoring the developments of Coronavirus (COVID-19) and following the advice issued by the government to ensure a safe shopping experience for our customers and a safe working environment for our staff.⠀
Our online store remains open for everyone and we are dispatching items regularly. Some of our office-based team will be working remotely, so we really appreciate your patience if you can’t get through to us on the phone straight away. Please leave a message and we will respond as soon as possible.⠀
Our stores remain open at the moment, and we would love for you to continue visiting us in both Carrickfergus and Belfast, provided it is safe for you to do so. If you are feeling unwell, we ask that you delay your visit to us in order to protect other customers and our retail team.⠀
To limit close contact, we won’t be conducting our usual fitting appointments until further notice. You are, however, very welcome to try shoes on and our team members will still be on-hand to offer the best advice possible.⠀
If you usually shop with us in-store and are unable to visit us in person, get in touch and we would be more than happy to post your items out to you. We also offer an email fitting service – simply send an email with the shoe you are interested in to firstname.lastname@example.org and a member of our team will send you a fitting guide.⠀
We wish you and your family well, and we remain hopeful the situation will improve soon. Thank you for your continued custom and support, if you have any further questions do not hesitate to get in touch. ⠀
Best wishes, ⠀
The Team at Robinson's Shoes