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Our stores are now open, and booking ahead is strongly encouraged: click here to book. We have reduced staffing, so there may be an increased lead time on online orders. Please see more details here.

Privacy Policy

Privacy Policy

At Robinson’s Shoes, we take your privacy seriously. We have drawn up these brief guidelines so that you know your information is secure.


1. What We Do

We ask you to supply the following information during the ordering process:

  • Name
  • Delivery address
  • Billing address
  • Email address
  • Telephone number
  • Credit card or other payment details


We use this information for the following purposes:

  • To send you the product that you have bought.
  • To charge you for the product.
  • To send email or postal mail to you, after you have purchased a product.
  • To let you know by email of new ranges and services that have come in, providing you have opted in.
  • To perform statistical analyses measuring relative interest in the various areas of our website

In addition we may employ HTTP cookies:

  • To recognise users.
  • To track individual shopping bags through the ordering process.


2. What We Don't Do

We do not, under any circumstances, provide email addresses to any third party.

We do not share the information we track on this site, in any form, with advertisers or other parties or release any personal information about you.


3. Security

At Robinson’s Shoes, all online purchases take place safely, using the latest internet security technology to protect our customers. We encrypt your entire transaction including your credit card information to ensure your purchases with us are private and protected as they travel to us via the internet. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.

Your payment details are held in an encrypted format until we process your order. This additional level of encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

If you have questions regarding our credit card security policies, please email us at sales@robinsonsshoes.com


4. Cookies

The primary purpose for collection data from your visits is to allow use to provide a smooth efficient and personalised experience while using our store.

We use web analytics tools to monitor and analyse site usage, how a user arrived at our site, how long they stayed and what interaction a user had with the site i.e. make a purchase. Other information that is gathered is browser and device usage. The data gather is anonymous and is not tied to a user personally. Part of sites analytics tool kit includes the use of cookies. We use a number of different cookies to track different services. These are outlined in the tables below. If you would like to know about cookies and how to control them visit here for guidelines – aboutcookies.org. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.

“Session” Cookies

What is this a cookie? Session Cookies - These are cookies that we use to remember your log in details and what you’ve added to your basket. These are 100% necessary to ensuring the website functions correctly and that you can make purchases.

More info: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Performance Tracking

What is this cookie?

Google Analytics - Google Analytics is used to track visits and orders places. It also helps us attribute traffic and

sales to third party advertising. This cookie is triggered upon arriving on robinsonsshoes.com

More info: http://www.google.com/policies/privacy/ads/


Google AdWords

AdWords Tracking code is used to track visits and orders place from advertising on Google’s search and display

network. This cookie is triggered when a user visits and makes a purchase via Google’s sponsored ads and is

triggered on the confirmation page

More info: http://www.google.com/policies/privacy/ads/



What is this cookie?

These are cookies which are trigger to allow you to share pages, products via social networks.

More details on our Privacy policy can be found in our Terms and Conditions

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