Privacy & Cookie Policy

At Robinson’s Shoes, we value your right to personal privacy. This section explains how we use any personal information we collect about you when you use this website.

What Information We Collect

We ask you to supply the following information during the ordering process:

• Name
• Delivery address
• Billing address
• Email address
• Telephone number
• Credit card or other payment details

We also collect your name, email address, contact number and details of your enquiry when you contact us by completing our website contact form.

When booking an appointment via our third-party scheduling tool, we also collect your name, email and contact number.

We use this information for the following purposes:

• To send you the product that you have bought.
• To charge you for the product.
• To send email or postal mail to you, after you have purchased a product.
• To perform statistical analyses measuring relative interest in the various areas of our website
• To fulfil our statutory obligations
• To provide you with relevant information relating to your order, enquiry, or appointment booking
• If you opt-in to our email marketing, we will also use this information to let you know by email of new ranges and services that have come in

In addition we may employ HTTP cookies:

• To recognise users.
• To track individual shopping bags through the ordering process.

We will not share your information with companies outside the organisation except where required to mailing list providers as detailed below.

In processing orders, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Information provided for marketing purposes will be retained and regular consent will be sought to continue providing you with this service. You have the right to unsubscribe and have your data deleted at any time as defined at the end of this policy.

Additional Processors
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists for example). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages.

Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) and other providers including their privacy policies are listed below:

Provider                                                           Link to Privacy Policy

Mailchimp                                                        https://mailchimp.com/legal/privacy/

Hotjar                                                               https://www.hotjar.com/legal/policies/privacy/

Facebook pixel                                                  https://www.facebook.com/business/gdpr

Acuity Scheduling (a Square Space company)     https://www.squarespace.com/privacy

Consenting to receiving our mailouts requires us to send email addresses and names to these providers which can be based outside of the EU.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at sales@robinsonsshoes.com to be removed from our mailing lists.

Access to your information and correction

Robinson’s Shoemakers Ltd. complies with the Data Protection Principles to ensure that information is accurate and up-to-date, collected fairly and lawfully - and not held any longer than necessary.

You have a right to see information held about you (with a few exceptions allowed for in the Data Protection Act 1998). If you wish to see any personal information held on you please put your request in writing, stating clearly who you are and what information you would like to see to:

Information Manager
Robinson’s Shoemakers Ltd
9a West Street,
Carrickfergus,
BT38 7AR

We reserve the right to charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.

We also reserve the right to charge a reasonable fee to comply with requests for further copies of the same information. This does not mean that we are able to charge for all subsequent access requests.

The fee will be based on the administrative cost of providing the information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Security

At Robinson’s Shoes, all online purchases take place safely, using the latest internet security technology to protect our customers. We encrypt your entire transaction including your credit card information to ensure your purchases with us are private and protected as they travel to us via the internet. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.

Your payment details are held in an encrypted format until we process your order. This additional level of encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

If you have questions regarding our credit card security policies, please email us at sales@robinsonsshoes.com

Cookies

The primary purpose for collection data from your visits is to allow use to provide a smooth efficient and personalised experience while using our store. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some website features may not function properly as a result.

To find out how to block cookies entirely from your browser, please visit Cookie Law Info: https://www.cookielawinfo.com/ways-to-block-cookies-in-different-browsers/

In addition to necessary website cookies, we also use advertisement, analytics and performance cookies. We use web analytics tools to monitor and analyse site usage, how a user arrived at our site, how long they stayed and what interaction a user had with the site i.e. make a purchase. Other information that is gathered is browser and device usage. The data gather is anonymous and is not tied to a user personally. Part of sites analytics tool kit includes the use of cookies. We use a number of different cookies to track different services. These are outlined in the tables below.

By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.

Session Cookies: These are cookies that we use to remember your log in details and what you’ve added to your basket. These are 100% necessary to ensuring the website functions correctly and that you can make purchases.

More info: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Performance Tracking: Google Analytics is used to track visits and orders placed. It also helps us attribute traffic and sales to third party advertising. Google Analytics uses several cookies. These cookies are triggered upon arriving on robinsonsshoes.com. Google Analytics cookies are used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. The cookies also store information of how visitors use a website. The data collected includes the number of visitors, the source where they have come from, and the pages visited.

Google provides a tool to opt-out of Google Analytics. This is available as a browser plug in. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Additionally, you can control how cookies are set using your browser settings.

Read Google’s privacy policy here: https://policies.google.com/privacy

Google Ads: Google Ads Tracking code is used to track visits and orders placed from advertising on Google’s search, shopping, and display network. This cookie is triggered when a user visits and makes a purchase via Google’s sponsored ads and is triggered on the confirmation page.

More info: https://policies.google.com/technologies/ads

Microsoft Ads (Bing): Coolies are used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of the cookie is to enable user tracking.

More info: https://privacy.microsoft.com/en-gb/privacystatement

YouTube: This website uses cookies set by YouTube to track the information of the YouTube videos embedded in this site, to track the views of embedded YouTube videos and to register a unique ID for tracking users based on their geographical location

More info can be found within Google’s privacy policy: https://policies.google.com/privacy

Facebook Pixel & Remarketing: Facebook Pixel Cookies allows for the measurement of audiences for advertising campaigns served on Facebook. It is used to present Robinson’s Shoes website users with relevant advertisements on Facebook/other digital platforms powered by Facebook, after visiting this website. It also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin.

This user data remains completely anonymous and can be opted out of at any time. To opt-out please see Facebook Ad Preferences.

The Facebook Pixel has its own cookies and policies: https://www.facebook.com/policies/cookies/

Other websites
Our website contains links to other websites. This privacy policy only applies to www.robinsonsshoes.com. When you follow links to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 21^st September 2020.

Please contact us if you have any questions about our privacy policy or the information we hold about you.

Complaints
If you feel that your personal data has been misused you have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner’s Officer. in the Republic of Ireland this is the Data Protection Commissioner