Terms & Conditions
IMPORTANT NOTICE: YOU MUST CAREFULLY READ AND THEN AGREE TO THE TERMS AND CONDITIONS SET OUT BELOW BEFORE ACCESSING AND USING THE WEBSITE AND/OR PURCHASING PRODUCTS FROM THE WEBSITE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE WEBSITE.
1. Welcome to our website (the "Website")
The Website robinsonsshoes.com is expressly owned and operated by:
Robinson’s Shoemakers Ltd.
Registered Office: 9A West St, Carrickfergus BT38 7AR
(referred to in these terms and conditions as "we" and "us" and our group companies).
This Website is made available to you subject to the following terms and conditions together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions). If you visit the Website, you shall be deemed to have accepted these terms and conditions and you will be asked to agree to these terms and conditions before placing an order. Please read them carefully.
These terms and conditions form part of a legally binding agreement between you, the customer, and us, and sets out the conditions under which you may access any information, products, services and advertisements (the "Material") available through this Website.
If these terms and conditions are not accepted in full or you breach these terms and conditions, you do not have permission to access this Website and the Material (or order goods), and therefore your access to the Website should cease immediately. Use of the Website constitutes your acceptance of these terms and conditions, and they apply from the time of your first use of the Website.
Please note that the terms and conditions regarding prize draws and promotions are covered by separate policies.
2. Access to and use of the Website
We reserve the right at any time to:
- Modify or withdraw this Website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal;
- And/or change these terms and conditions from time to time and your continued use of this Website (or any part thereof) following such change will be deemed to be your acceptance of such change, provided that we will use reasonable endeavours to post notice of material changes on this Website.
In order to use and/or place orders through this Website:
- You must be aged 18 years or over and have completed our registration process before you can make purchases from the Website:
- You must ensure that the personal details which you are required to provide when you register on this Website or at any other time are accurate, current and complete in all respects; and
- You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use.
3. Personal Use
You may only purchase products from this Website ("Products") if they are for personal, non-commercial use. Products are not and will not be supplied for resale.
4. Intellectual Property Rights
Robinson’s Shoes and its logos and related marks are, without limitation, among the registered trademarks of Robinson's Shoes. You are not allowed to use any such trademarks without our express agreement.
Other product and company names mentioned in this Website may be trademarks of their respective owners. All intellectual property rights in the design, content and arrangement of this Website and the Material (including its text and graphics, all software compilations or underlying source code, and all material on the Website) are the property of Robinson’s Shoes, its affiliates or content and/or technology providers. You may print or copy parts of this Website in connection with ordering Products from us but you may not use any materials/images contained in the Website for any other purpose.
5. Description of Products and availability
We have taken every care in the preparation of the content of this Website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all Products have been fairly described. If we discover an error in the description of the Product you have ordered we will inform you of the correct description and will give you the option to continue with the purchase. We will not process your order until we have your instruction. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. We will not be obliged to supply the Product with the incorrect description.
All prices and charges are inclusive of VAT unless expressly stated otherwise. Delivery charges may apply and these will be displayed in the order process. This Website contains a large number of Products and it is always possible, despite our best efforts, that some of the Products listed may be incorrectly priced. If we discover an error in the price of the Product you have ordered we will inform you of the correct price and will give you the option to continue with the purchase. We will not process your order until we have your instruction. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. We will not be obliged to supply the Product at the incorrect price.
We reserve the right to adjust prices, offers, Products and specifications of Products at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the Website, it is intended as a guide only.
We have made every effort to display as accurately as possible the colours, sizes and measurements of our Products that appear on this Website. However, as the actual colours you see will depend on many factors – including your computer display settings, the colour of the Products you ultimately receive may differ slightly from the colours of the Products that appear on this website. The sizes and measurements may also differ slightly.
All Products are subject to availability and we will inform you as soon as reasonably possible if any Products that you have ordered are not available. Any delivery estimates given are estimates only.
Delivery will be completed when we deliver the Products to the address provided by you.
If you order Products from our Website for delivery to an address outside the UK, and we agree to deliver to such an address, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we do not have control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes or any other associated charges. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law or regulation.
6. Placing an Order
Orders can only be placed (and then cancelled) by you if you have registered your details with us. You will be requested to provide accurate and current information about yourself in order for us to process your order. No other person may place or cancel orders with us on your behalf. Your order is an offer to buy any Product or Products from us and is subject to acceptance by us. There will be no contract between you and Robinson’s Shoes for the supply of any Products unless and until we accept your order.
At any time during the process of selecting your purchases you can monitor the Product(s) chosen by clicking on the "Shopping Cart" button. To remove any selected Product click on the "Remove item" button. You place the order for your Products on this Website by pressing the "Place Order now" button at the end of the checkout process and then "submit" on the payment page.
When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please see our Frequently Asked Questions. If you still do not find an answer please contact our customer service team and get personal help for all your product related questions on 028 9335 5464 or by emailing email@example.com.
If we have to revise these terms and conditions as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the order if you are not happy with the changes. You may cancel either in respect of all the affected Prodcuts or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any affected Products you have already received. We will arrange a full refund of the price you have paid, including any delivery charges (irrespective of whether you have already received them).
7. Acceptance of your Order
After receipt of your order we will send you an order acknowledgement email detailing the Product(s) you have ordered and confirming prices.
If you do not receive this order acknowledgement email within 2 days of placing your order please contact our Customer Services department.
The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have debited your credit or debit card and we have sent you a dispatch confirmation email (unless we have notified you that we do not accept your order). We will send you a dispatch confirmation email when the Product you have ordered is dispatched from our warehouse or stores. We are not liable should you not receive your confirmation email as a result of a mis-spelt email address.
We reserve the right to decline any order you place and/or to supply any Product ordered as a result of the Product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in condition 2 (Access to and use of the Website).
The contract between you and us will be concluded in the English language.
8. Delivery and Remedies for missed delivery deadline in certain circumstances
For addresses within the UK mainland (including Northern Ireland), we aim to deliver your purchases as soon as possible. However please allow 7 working days from receipt of your order for delivery. Delivery to Highlands and Islands may take longer than our estimated 7 working days. For more information on Delivery & Shipping, please see https://www.robinsonsshoes.com/delivery-shipping
Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (e.g. postal strike, courier backlog). You may cancel an order affected by circumstances outside your control. To cancel, please contact us using the details provided in condition 13. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including delivery charges.
We are happy to deliver to a work or other chosen address given when placing an order.
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We will not be able to accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that ALL packages are signed for. If you have not indicated that you would like the Products to be left somewhere without being signed for, or indicated a neighbour to whom we can deliver the Products instead, please contact us for re-delivery.
Parcels are send out from multiple locations. In some cases customers will receive more than one parcel if you a number of items have been ordered.
On occasion items may be lost in transit. If this occurs, please contact our customer services team on +44 (0) 28 9335 5464 or by emailing firstname.lastname@example.org quoting your order number and full delivery address and we will investigate the issue.
If we miss the delivery deadline for any Product and any of the following apply, then you may cancel your order straight away:
We have refused the Products
Delivery within the delivery deadline was essential (taking into the account all relevant circumstances); or
You told us before we accepted your order that delivery within the delivery deadline was essential
If you do not wish to cancel your order straight away, or do not have the right to do so under this condition 8, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
If you do choose to cancel your order for late delivery under this condition 8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the cost of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
9. Paying for your Products
You can pay for Products purchased from us by using any of the credit or debit cards which are displayed on the payment pages of this Website or via PayPal. We do not accept any other cards or any other method of payment (including without limitation, cash, cheques or postal orders). We do not accept gift vouchers for orders via the Website.
You are giving us authority for payment at the time of order, your card will be debited at this time. Ownership of the Products will not pass to you until your card has been debited and we send you the dispatch confirmation email. You confirm that the credit or debit card that is being used for payment is yours. All cardholders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and we will not be liable for any consequent delay or non-delivery.
10. Gift Cards
The minimum sale amount to activate this card is £10.00, a gift card cannot be purchased under promotional discounts or offers.
Validly activated cards are redeemable in full or part payment for products at robinsonsshoes.com.
The Gift Card cannot be used in any Robinson’s Shoes store, and is for online purchases only.
The card balance will expire 2 years of purchase.
This Gift Card cannot be reloaded, resold, transferred for value or redeemed for cash, any remaining balance will be applied to future purchases.
Unused Gift Card balances in a Robinson's Shoes account may not be transferred to another Robinson’s Shoes account.
Robinson's Shoes reserve the right to amend these terms & conditions from time to time where it reasonably considers it necessary to do so. Reasonable notice of these changes will be given where possible.
Under the Consumer Contracts (Information, Cancellations and Additional Charges) Regulations 2013, you have the right to cancel your order with us starting from the date that we send you the dispatch confirmation (which is when the contract is formed), until either:
14 days from the day after the day of receipt of your Product (the "Cancellation Period") if your contract is for a single product; or
14 days from the day after the day of receipt of the last of the separate Products ordered (the "Cancellation Period"), if your contract is for multiple Products which are delivered on separate days.
Subject to the below paragraph, should you cancel the contract within the Cancellation Period, we will then refund you:
The price you have paid for the Products 14 days after the day on which we receive the Product back from you or, if earlier, 14 days from the day on which you provide us with evidence that you have sent the Product back to us; or
If you have not received the Product(s), the price you have paid for the Products 14 days after the day you notified us of the cancellation.
Unless you have opted for collection at one of our stores, this refund will include the delivery charge paid by you (providing (i) you have cancelled your order within the Cancellation Period; or (ii) the Products are faulty or mis-described, in which case we will refund the delivery charges and any reasonable costs you incur in returning the Product(s) to us. In respect of a refund of the delivery charges paid by you, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
If we find that Products(s) has/have been used beyond what is necessary to establish its/their nature, characteristics and function, we will deduct from the refund the amount of any reduction in value (i.e. if you have worn the Product(s) rather than merely 'tired them on').
If you wish to cancel your order, you must notify us within the Cancellation Period that you have decided to cancel the contract. The easiest way to do this is to contact our Customer Services department. If you decide to cancel by email, your cancellation will be effective from the date you sent us the email.
You can expect a refund in the same form of payment originally used for the purchase (including vouchers) and you will receive an email confirming the refunded amount.
If you have received the Product(s) and you wish to return any of the Product(s), you must return the Product(s) to us without undue delay and in any event no later than 14 days after the day on which you let us know that you wish to cancel the contract ("Return Period"). The Products should be returned to the address stated in yoru delivery information. You must pay for the cost of any Products returned under this condition 10 (unless the Product(s) is/are damaged, faulty or mis-described, in which case we shall refund the full price of the Product(s), together with any applicable delivery charges and any reasonable costs you incur in returning the Products to us. If you do not return the Product(s) to us within the Return Period, we may charge you for the direct costs of recovering the Product(s) to us within the Return Period, we may charge you for the direct costs of recovering the Product(s) from you, which may result in a reduction (equivalent) to the costs of recovering the Product(s) from you, of the overall refund due to you, which may be in addition to any deductions made for a reduction in the value of the Products (following our assessment of condition of the Products) on their return to us.
We strongly recommend that you obtain proof of purchase when returning Products to us.
12. Returns Policy
Unless you cancel the contract under condition 10, this Returns Policy will apply to any return or refund of Products purchased online.
If you are unhappy with your purchase we will (except in relation to any Products purchased at reduced price during any sale) exchange or refund a Product within 28 days of receipt, provided it is returned to us in a fully re-saleable condition. This does not affect your statutory rights.
We will exchange or refund a Product purchased at reduced price during any sale within 14 days of receipt.
Please note that items purchased on a special offer will be subject to terms and conditions of offer and refunded at offer price, taking into account any discounts applied.
Please complete the return form included with your order and return it with the item. There is no need to contact us prior to returning an item.
You will be responsible for the cost of returning the Products to us (unless the Products are damaged, faulty or mis-described, in which case we shall refund the costs of you returning the Products to us, and will remain responsible for any and all returned Products until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order via Royal Mail.
It is now possible to return your Product(s) for FREE with DPD Pickup. Please see our Returns Policy here.
If we find that the Product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the Product.
We will only refund the delivery charge for sending the Product to you if the Product is damaged, faulty, or does not match your order.
In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact Customer Services at the contact details set out in the condition 13. We will respond within 48 hours.
We are happy to accept returned items at any of our stores nationwide. Please ensure that you take your dispatch note as proof of purchase together with your returns label. You will also require the credit/debit cards that was used to purchase the order online. If you are not the cardholder for the order, that person will need to be present at the time of return to store to accept the refund back on to their card. Please see our Returns Policy for full details.
Products should be returned in their original packaging.
Once the returned Products have been received by our Customer Services department we will review their condition before deciding in accordance with our Returns Policy whether to proceed.
When processing a refund for returned Products, we will refund by the original method of payment (including if you originally paid in vouchers) and you will receive an email confirming the refund amount.
If we decide not to process any refund you will be contacted by our Customer Services department.
Promotions/offers on this Website may only be applicable to Website orders. Promotions available in Robinson’s Shoes showroom may not be applicable to Website orders. Please refer to the terms of such promotions in each case for details. Promotional codes cannot be used in conjunction with any other offer. Please also note that promotional discounts do not apply to the sale of gift vouchers or sale items.
14. Customer Services
If you wish to contact our Customer Services department you can do so by calling us on +44 (0) 28 9335 5464 or by emailing email@example.com. The team will be there to answer your call from 9:00am-5:00pm Monday to Saturday.
15. Customer Ratings and Reviews
By submitting any content to Robinson’s Shoes, you guarantee that:
You are the sole author and owner of the intellectual property rights in the content;
All "moral rights" that you may have in such content have been voluntarily waived by you;
All content that you post is accurate;
You are at least 16 years old;
You further agree that you may not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any third party;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Robinson’s Shoes (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Robinson’s Shoes a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
16. Content User Agreement
We love your post and know others will benefit from seeing it on our website. As you consider allowing us to publish your post, we want to make sure you know exactly how we intend to use it.
You grant Robinson’s Shoes a non-exclusive and non-revocable commercial right to reproduce the content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your content may be used by Robinson’s Shoes either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs. While Robinson’s Shoes will make commercially reasonable efforts to give you credit for your content and provide a link back to your Facebook, Instagram or Twitter account when applicable, you agree that such credit is not mandatory and your permission for us to use your content is not contingent upon such credit being given.
You waive any right to inspect and/or approve the finished work incorporating the content or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your content or our finished work.
Last, you agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Content Use Agreement shall remain in full force and effect.
If you don’t agree to these terms, we completely understand and no further action is required. Thanks again and please email us at firstname.lastname@example.org if you have any questions.
17. Password / Account Security
If you choose a password and/or account details, you must treat such information as confidential and must not disclose it to a third party. You are responsible for any activities that occur under your account. We shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.
19. Privacy & Security
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been fulfilled or, if you no longer wish to continue being registered for our services. We do not provide your data to any third party unless (i) it is being provided for the purpose of fulfilling your order or to carry out any other obligations arising out of any contracts(s) we have with you; (ii) we are under a duty to disclose or share your data to comply with any other legal obligation (including in order to enforce or apply these terms and conditions and/or any agreements, or to protect the rights, property, or safety of us, our customers and others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction); (iii) in the event that we sell or buy any relevant business or assets; or (iv) all, or substantially all of our assets are acquired by a third party. You have the option to opt out of receiving marketing information from us when placing your order.
We will ensure that all personal information supplied is held securely, and otherwise in accordance with Data Protection legislation.
You have a right to ask what information Robinson’s Shoes holds about you and for a copy of that information to be made available to you. This can be done by contacting our Customer Services department using the details provided. We may charge a fee of up to ten pounds sterling (10 GBP) for collating and providing access to your personal information in accordance with our statutory rights.
The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in Northern Ireland in the UK, as are the servers that make this Website available worldwide. UK law governs all matters relating to this Website. If you are located outside the UK and you contact us please note that any information you provide will be transferred to and/or from the UK (including to or from territories outside the European Economic Area (EEA)) and by submitting the information you authorise this transfer.
Although we take strict measures to protect your security as described under our Security, Privacy and Cookies Policy, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. We do not accept any responsibility or liability for any privacy policies of third party websites which you can access through our website.
No waiver by us of any breach by you of any of these terms and conditions shall constitute a waiver of any other breach, and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy in part or in full.
21. No Warranty
This Website and the Material are provided by you on an "as is" and "as available" basis without any representation, endorsement, condition or warranty of any kind, express or implied (by law or otherwise).
Specifically, we do not warrant: (i) that any functions on the Website will be uninterrupted or error free; (ii) that any defects which may occur will be corrected; or (iii) the accuracy of the Material. You are using this Website and the Material at your own risk
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it will not cause damage to your computer and no warranty is given in that respect. It is your responsibility to ensure that you have the right equipment required to use this Website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this Website. We will not be liable if for any reason our Website is unavailable at any time or for any period.
The limitations and exclusions in conditions 18 & 19 (No Warranty; Liability) shall not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.
If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term or condition is found to be illegal, invalid or unenforceable, it shall be severed and deleted and the remainder of the terms and conditions shall survive, remain in full force and effect, and shall continue to be binding and enforceable.
24. Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Scots law. All disputes arising from them shall be submitted to the exclusive jurisdiction of the Scottish courts (subject always to any rights you have as a consumer to bring actions in the courts of your own jurisdiction)
25. Legal Information
Robinson’s Shoes, 9A West St, Carrickfergus BT38 7AR
Because you are a consumer, we are under a legal duty to supply products that are in the conformity with a contract. As a consumer, you have legal rights in relation to products that are faulty or mis-described. These legal rights are not affected by a return or refund or anything else in these terms and conditions. Advice about your legal rights, including your right to cancel the contract, is available from your local Citizens' Advice Bureau or Trading Standards Office.
Please note that certain jurisdictions in Europe require copies of contracts to be filed or registered. For the avoidance of doubt, we will not file a copy of the contract between us.